What Our Customers are Saying
I have been very impressed with the responsiveness, professionalism and work that Dowd has provided for us.
I used Dowd to install a Trane heat pump on the house about 7 years ago. Recently the motor went on the heat pump and I had to have them out to the house to replace it. First of all, the company is incredibly responsive. I had to call in the middle of the night, in a snowstorm. An answering service took my call and someone called me back within 30 minutes. They had a technician out to my home in the morning, who diagnosed the issue, asked for my paperwork to see if he could get Trane to extend the warranty, and was able to get the part immediately. The whole job was completed that same day, before 1pm. Fast forward a couple of weeks and the system is making the same noise. I again called Dowd (in the middle of the night) and someone called me right back. They were at my house in the morning and looking at what I thought was a bad motor. It turns out that the extreme cold put the heat pump into an extended defrost mode, which sounds and looks a heck of a lot like a bad motor. The technician was very good about having me come out and inspect with him. He was even able to recreate the issue, so that I could confirm that was what I saw and heard. I have been very impressed with the responsiveness, professionalism and work that Dowd has provided for us. It is nice to have a contractor that we can count on.
They were respectful and hardworking and clean.
The installation went well. Long and tedious for Mike and Terrence I am sure. They are extraordinary representatives of your company, and you are fortunate to have them work for you. They were respectful and hardworking and clean. They took the time to explain and at times re-explain what they were doing so that I understood everything and all of my options. Heating and AC—not my thing. Anyway, wanted to take the time to acknowledge Mike and Terrence and thank both of you for all of your help in getting this done. If I think of any questions, I will be in touch. In the meantime, I hope you enjoy your summer.
They were patient, friendly, communicated well, and left everything clean and organized.
Joe, We haven’t needed to use the new AC yet, but I wanted to let you know that I was really happy with the installation. I thought your two guys (Mike and Terrance) did a stellar job. They were patient, friendly, communicated well, and left everything clean and organized. And most important to me, they seemed to take a lot of pride in the job they did, which has been rare for the work that I’ve had done on our house so far. I plan to write a review on Angie’s List, but I wanted to share it with you too.
My wife and I were very impressed with the way they treated us and the work they did. They exceeded our expectations.
We recently had a new HVAC unit installed by Mike and Terrance. Just wanted to let you know those two were very professional. They really represent your company well. My wife and I were very impressed with the way they treated us and the work they did. They exceeded our expectations. Thank you again Dowd, Mike, and Terrance.
Mike and Terrance did a phenomenal job—not only are they knowledgeable in their fields—their work was exceptional.
Good afternoon Joe! Just wanted to thank you for going above and beyond for my family and me. What a great team you have. They worked hard and long to get the system installed and working. It was a relief to finally have air! Mike and Terrance did a phenomenal job—not only are they knowledgeable in their fields—their work was exceptional. You can believe that I have passed your information along to my colleagues—and will highly recommend you and your team to anyone that is looking for HVAC work to be done. Thank you—and have a safe day!
They were professional, courteous, took the time to answer any questions Michelle or I had.
Frank and Michelle
Joe, The job is complete and I wanted to tell you that the crew—every one of them—did an excellent job. They were professional, courteous, took the time to answer any questions Michelle or I had, explained things clearly, and were very neat. I was very impressed, and it was a pleasure doing business with your company. Please pass on my thanks especially to Mike and Terrance as I was unable to be here when they wrapped up.
AC outside was as good as it gets. Explanations and pricing were good also.
Dowd timeliness, workmanship, and cleanliness while installing our heater—in a tight space in the attic—and our AC outside was as good as it gets. Explanations and pricing were good also. Thanks, Patty, Karen Joe (& Joe Sr.), Mike & Terrance
I recommended DOWD to my neighbor, and he was very pleased with their work.
I have used DOWD heating and A/C over the past 10 years. They were very nice in helping me fill out the form for the PECO rebates. I recommended DOWD to my neighbor, and he was very pleased with their work.
I would recommend them because they are very honest and the work is EXCEPTIONAL!
I would rate their service EXCELLENT and extremely prompt. I called DOWD Heating Air emergency repair number and within ten minutes the owner, Joe Dowd called me back! Within the hour, a serviceman arrived. I would recommend them because they are very honest and the work is EXCEPTIONAL!
They are very professional and honest and gave us recommendations that saved us money.
My experience with DOWD has been OUTSTANDING. They are very professional and honest and gave us recommendations that saved us money. They showed up exactly when they said they would. They answered all my questions and they took the time to explain everything… they are rated a 10.
My Wife and I met with Scott last night. We had a fantastic experience. He was knowledgeable and professional. A very nice gentleman. I can't wait for to see the install team!
Jeffersonville Golf Course
Steve did an awesome job! He was on time and very professional. Took care of my problem, and did a thorough check of everything. Steve and Dowd Mechanical get a BIG thumbs up!!!
Very hot day with an infant and no AC! Scott F came out in no time! Called and was very punctual. Very knowledgeable and thorough. No haggle with what was wrong with my unit. Great customer service and definitely will recommend and use again.
Very thorough job. We will definitely recommend their services!
Scott Fisher did an excellent job servicing our heater. He is very knowledgeable and took the time to explain how the heat pump and auxiliary heater work. From his conversation he determined our auxiliary heat was not working properly. He was able to quickly fix the issue.